Get in touch
Contact & Complaints
Questions, problems or feedback: write to us and a member of the support team will reply. Complaints follow a set procedure, explained further down.
Our details
Jumpman Gaming LimitedLa Corvee House, La Corvee
Alderney, GY9 3TQ
United Kingdom
- Support
- support@bingocrazy.co
- Privacy
- privacy@bingocrazy.co
We reply to most messages within 24 hours.
Complaints procedure
If something has gone wrong, we want to put it right. A complaint is any expression of dissatisfaction with our service, a game, a payment or a decision we've made about your account.
- Tell us. Use the form above and choose "Complaint", or email support@bingocrazy.co. Include your registered email, what happened, when, and what you'd like us to do. For a game, add the game name and time.
- We acknowledge it. You'll get a reference number straight away and a reply from our support team within 2 working days.
- Review. If support can't resolve it, a senior member of the team reviews the case, including game logs and transaction records.
- Final response. We aim to resolve every complaint within 8 weeks and will send you a written final decision by then at the latest.
- Independent review. If you're not happy with our final response, or 8 weeks have passed, you can take the dispute to our alternative dispute resolution provider, the Independent Betting Adjudication Service (IBAS), free of charge.
Independent Betting Adjudication Service, PO Box 62639, London, EC3P 3AS. ibas-uk.com
You can also let the Gambling Commission know about your experience, though the Commission does not resolve individual complaints.