Help Centre

Anyone aged 18 or over who lives in Great Britain. You can have one account, registered in your own name.

About two minutes for the form. After that, confirm your email address and complete verification before your first deposit.

No. Everything runs in your browser on a computer, tablet or phone. Keep your browser up to date for the best results.

90-ball, 80-ball, 75-ball and 30-ball. The Bingo Rooms page groups the rooms by type, with hours and ticket prices.

No. Numbers are marked automatically, so you won't miss a prize if you look away.

If two or more tickets complete the pattern on the same number, the prize is split equally between them.

Yes. You can pre-buy for later games in the same room, and cancel them for a refund until ticket sales close for that game.

It comes from ticket sales for that game. It is fixed when sales close and shown inside the room before the first ball is drawn.

A mix of bingo and slots. You spin a reel to mark numbers on a 5x5 card and complete lines, called Slingos, to move up a prize ladder.

In the info or paytable screen inside each game.

Gambling Commission rules for Great Britain don't allow autoplay or turbo spins on slots. Each spin also has to last at least 2.5 seconds.

Update it in My Account, under Profile. If you're already verified, we'll ask for a proof of address for the new one.

Check your spam or junk folder. You can request a new link from the login page after entering your email and password.

Use "Forgotten your password?" on the login page. We'll email a one-time link that works for 60 minutes.

The law requires us to confirm the age and identity of every customer before they deposit or play. It also protects your account from fraud.

Electronic checks take seconds. When documents are needed, we usually review them within 24 hours.

A passport, UK driving licence or national ID card for identity, and a bank statement, utility bill or council tax letter from the last three months for address.

Visa Debit cards registered in your name. Credit cards can't be used for gambling in Great Britain.

£10.

Check with your bank that the card allows gambling transactions. Some banks let you block them in their app. You may also have reached one of your deposit limits.

We usually review them the same day. After approval, most banks show the money on your card within one to three working days.

Yes, while its status is Pending.

We don't charge any. Your bank's own terms still apply.

My Account, then Responsible Gambling. Choose a daily, weekly or monthly amount. Lower limits start straight away.

A time-out is a short break of up to six weeks. Self-exclusion lasts from six months to five years, closes access to your account and stops all marketing.

The National Gambling Helpline on 0808 8020 133 is free and open 24 hours. See our Responsible Gambling page for more services.

Refresh the page, then try clearing your browser cache. If it still won't open, contact us with the game name and your device.

Your tickets keep playing on our servers. Any prize is paid to your balance automatically, and the result appears in Bingo History.

The spin completes on the server. When you open the game again it shows the result, and it is also recorded in Game History.